(no subject)

[arethinn]

If you're trying to reach my website or me through anything on eristic.net, we are currently experiencing technical problems. I renewed the domain back in August (and their account management area agrees with me that it's paid through Sept 2017) but for some reason, I guess because A Small Orange didn't do something?, I woke up today to find the domain expired. I've submitted a ticket, but I don't know how long it will take to fix. This also means I may not see or respond to journal comments immediately since the notifications go to eristic.net addresses.

ETA ca 8:30 PM: Working again now after starting a live chat to ask why I hadn't received so much as an autoresponse to the ticket I opened at about 11:30 this morning. I know they're just a support peon who has to follow a script, but the fact that their first explanation for why the domain had expired was "you turned off autorenewal" does not fill me with confidence. Yes, yes I did. And so you send me an invoice every year, and I pay it manually, as I did this year, and here's the paid invoice number. No explanation was given for how or why it could still expire under those conditions. I've never before had to take any separate action, like pay and then open a separate ticket to say "go ahead and renew it" or something like that - I just pay the domain renewal, and it works. And it can't be like apparently happened with DeviantArt earlier this year, where I re-upped and then was immediately expired again the next day and was like wtf? and according to them my credit card co. had declined the charge as fraudulent so presto I expired again. I don't know if that was actually true, but definitely not in this case: I saw the posted charge on the statement for the billing cycle I just paid. So. Who knows what happened, or how I could be sure it won't happen next year :-/

Comments

[amberite]

Oy. If you ever do feel the need to change registrars, I've been pretty happy with Namesecure (I use them for my real-name domain so people can't find my house. Not that they could anyway, which is a funnier joke when you know that our neighborhood is basically a hedge maze on an urban planning scale.)

[premchaia_pre4]

I hope it's not due to the semi-recent ICANN changes to contact information verification. At least via Namecheap, they send you things you have to respond to fairly quickly or your domain gets suspended. I thought that was a few years ago, though, so sounds like probably not that?

Edit: oh, I misread the update. Woops! I guess just glitchy bureaucracy or something probably then. :-/

[andros_b]

Yow. If you need to shop for a new domain provider, I can recommend gandi.net. I use them to manage various domains, and I've never had an issue with them.

[arethinn]

This was new and unusual. Since ASO bought Drak.net years ago, up to this point I would still have unhesitatingly recommended them as a host (I let them handle the domain registration since it came that way with Drak and it was easier than switching to another registrar). But this whole experience, from the random expiration to the lack of explanation to the feeling that when I finally got a hold of a person, it wasn't a friendly, knowledgeable ASO employee but someone who is probably working for some other company that contracts out support to multiple places, has just left a bad taste in my mouth.